Shipping & Delivery Policy

At Rayes Lingerie, we are committed to delivering your orders with care and providing you with a smooth and convenient shopping experience. Please read our shipping and delivery policy before placing your order.

1. Shipping Coverage

We deliver orders within the Kingdom of Saudi Arabia (KSA), subject to delivery service availability in your area.

Please ensure that your shipping address, city, district, building number, and contact number are accurate and complete when placing your order.

2. Order Processing

Orders are processed within 1–2 business days after the order is confirmed and payment has been successfully completed.

Business days exclude official public holidays. During promotional campaigns, seasonal sales, and peak shopping periods, processing may take longer than usual.

3. Delivery Time

Estimated delivery times within Saudi Arabia are as follows:

• Major cities: 2–4 business days.
• Other cities and areas: 3–7 business days.
• Remote areas: Additional time may be required depending on delivery coverage.

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, and unforeseen circumstances. We will make reasonable efforts to deliver your order within the estimated timeframe and notify you of significant anticipated delays.

4. Shipping Fees

The standard shipping fee is SAR 15 per order.

Shipping fees are displayed at checkout before you complete your purchase. Please review the final order total before submitting your payment.

5. Payment Methods

Cash on delivery is not available.

Orders must be paid using one of the payment methods offered at checkout. Order processing begins after payment has been completed successfully.

6. Order Confirmation and Tracking

After placing your order, you may receive an order confirmation through the contact details provided at checkout.

Tracking details will be shared when available. If you have questions about your order status, please contact our customer service team and provide your order number.

7. Delivery Address and Receipt of Orders

Customers are responsible for providing accurate and complete delivery information.

Please ensure that you or an authorized recipient is available to receive the order when required. If delivery cannot be completed because of an incorrect address or an unsuccessful delivery attempt, the delivery provider may contact you to arrange another attempt.

Any additional delivery charges, where applicable, will be communicated to you before they are incurred.

8. Delivery Delays

Delivery may occasionally be affected by public holidays, severe weather, operational disruptions, incorrect address details, or other circumstances beyond our reasonable control.

If we anticipate a significant delay, we will make reasonable efforts to notify you and provide an updated delivery estimate.

Your rights under applicable Saudi Arabian laws and regulations remain unaffected by this policy, including any applicable rights relating to cancellation and refunds in the event of delivery delays.

9. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains a missing item, or includes an incorrect product, please contact us as soon as possible and provide your order number and relevant details.

Our customer service team will review your request and assist you in accordance with our Return & Exchange Policy and applicable Saudi Arabian consumer protection requirements.

10. Order Cancellation, Returns, and Refunds

Requests to cancel an order before dispatch depend on the order's processing and shipping status and applicable legal requirements.

Returns, exchanges, and refunds are handled in accordance with our separate Return & Exchange Policy, available on our website.

Nothing in this policy is intended to limit any mandatory consumer rights under applicable Saudi Arabian law.

11. Contact Us

For questions about shipping, delivery, or your order, please contact Rayes Lingerie:

• Phone: 920000740
• Email: website.order@rayes-lingerie.com
• Website: https://www.rayes-lingerie.com/

Thank you for choosing Rayes Lingerie. We appreciate your trust and look forward to serving you.